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Pyla’s Fixing Lab

Even after your purchase, Pyla continues to think of you.

You know well that it is a completely natural fact that every object undergoes, with the passage of time, a “physiological” aging that can sometimes enhance its aesthetic and stylistic qualities.

Every object produced by Pyla has been treated and checked from the manufacturing and the choice of materials to the finishing and shipping, however it may happen that, due to the absolute craftsmanship and uniqueness of the products, they occasionally might present some small imperfections, such as changes in color, small breaks, or abnormal consumption of specific components.

That’s why, during the first year of purchase, Pyla’s “After-sale Service” provides repairs and, in some cases, can completely replaces the deteriorated object.

Vice versa, in the event that the problem derives from incorrect use of the item, Pyla can intervene by offering you, at agreed prices, technical support carrying out repairs, cleaning and checking of every object produced in an extremely short time. In this way you will have the opportunity to regain possession of your accessory restored to its primitive “splendor”, enjoying a second youth.

To this end whenever necessary, you can contact the reseller from which you made the purchase from which you made the purchase, or send a brief description of the problem directly to Pyla. The After-sale Service will be activated immediately to solve your need as soon as possible.

This is also our way to take care of you and your purchases.

This is also the Pyla style.

How do our repairs work?

All Pyla products have a 1 year warranty*, if the product has any imperfections or needs to be repaired, just contact us for an initial evaluation. If the problem cannot be solved remotely, the product can be sent to our office. The evaluation therefore begins and the damage is looked in more detail. Once fixed, the product will be sent back.

Fix up process step by step:

1. First evaluation by email with photos

2. Problem solving remotely or the product is sent to the site

3. Live evaluation and communication of any costs to be borne by the customer

4. Repair and return to the customer

Please keep in mind that all shipping costs must be paid by the customer and that misuse and mishandling is not included in the free Fix Up service.

*Except for the Magic Charms which only have 6 months warranty.

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