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If you are the sender:

  • You can choose from five different values of gift card: €25, €50, €75, €100, €150.
  • When gift cards are ordered no delivery fee applies, as they are dispatched directly through e-mail of your choice. Nevertheless, shipping costs are applied to the other physical products in the cart, if any.
  • You can specify the recipient address at the time of purchase.
    In case you did not insert any recipient address, the card will be sent to the e-mail address you used while registering to
  • As with all the other items on e-commerce, you may cancel your online order including a gift card within 14 days into My Orders’ section, by logging in to your personal area.
  • You can include a personalised message for the recipient.
    You agree not to post or publish offensive, libellous, defamatory, illegal or unlawful material when inscribing a message on a chosen gift card.
    While we reserve the right to monitor the content of the message, we do not exercise editorial control over the material being posted.
    However, we may at our discretion remove any material that is libellous, defamatory, illegal or unlawful in nature.

If you are the recipient:

  • A gift card can be redeemed at the checkout by inserting its corresponding unique code.
    The code is both provided through e-mail and made available in the Gift Cards’ section of the personal area of the recipient.
    The format of the code is XXXX-XXXX-XXXX-XXXX.
  • Gift cards are activated within 24 hours from the purchase.
  • If you wish to cancel the order or return goods purchased with a gift card, the amount paid is credited back to the gift card on your account.
  • Gift cards have no expiry date and do not require a minimum order value.
  • Gift cards can be spent across one or more orders.
    Only the spent amount will be deducted on each occasion from the card.
  • Available gift cards will be listed in the Gift Cards’ section of the personal area of the recipient.
    From the above-mentioned tab, the recipient will be able to check the credit left.
  • Gift cards are for personal use only and cannot be offered for re-sale or other commercial use including as a prize or incentive without the prior written consent of Pyla.

If you need help with your order or your gift card, you can contact our customer care team through the contact form accessible from the Questions button in the product page or email us at

Your use of the website is deemed acceptance of its terms.
The above Terms and Conditions do not affect your statutory rights as a consumer.

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